Telecom Network Administrator, OIT Communications Service Center: UTK

This position is responsible for ensuring the accurate administration, validation, and reporting of an organization’s telecommunications expenses and related service data. This role reconciles carrier invoices against contracts, rates, and inventory; investigates billing discrepancies; initiates disputes and tracks credits; and supports timely payment processing in coordination with finance and procurement. The coordinator maintains and audits telecom databases (e.g., circuit/line inventories, mobile device and plan records, cost center allocations, vendor profiles, and service histories), ensuring data integrity, consistent naming/assignment standards, and clear documentation for audits and renewals. They generate recurring and ad hoc reports on spend, usage, chargebacks, and trends; assist with budgeting and forecasting; support service moves/adds/changes by updating records and confirming effective dates; and collaborate with vendors and internal IT/telecom teams to improve cost controls, streamline workflows, and uphold compliance with organizational policies. Runs monthly billing cycles to recover costs.

• Administers entire suite of databases related to the tele-management system including customer billing, Infrastructure inventory, project inventory, 911/Public Safety, work order and service ticketing.
• Lead in upgrades to tele-management system including patching and major revisions.
• Manages all aspects of the system to support Move, Add, Change orders, inventory adjustments, and billing functions. Support OIT Business Office for departmental setups and billings (new accounts, other accounts for billing additional services).
• Coordinates with Metropolitan Planning Commission (MPC) and Knox County Emergency Communications (KCEC) in assigning UT’s building addresses and maintaining them in the TMS and Intrado 911 application.
• Provides support to Telephone Services’ customer service representatives. Provides contract management support.

Required Qualifications:

• Education:
  • Bachelors Degree
• Experience:
  • 3 years of database management experience with complex Tele-management systems.
  • Demonstrates quality leadership in the management of IT organizations and a strong background in large multifaced network operations.
• Knowledge, Skills, Abilities:
  • Ability to analyze and study business needs and provide solutions to support them.
  • Ability to specify, plan, and manage projects.
  • Ability to communicate effectively, orally and in writing, with a variety of users (administrative, academic, support personnel, etc.)
  • Ability to understand and clearly relate to other members of the organization, technical issues, software specifications, and general methods of network operations and security requirements.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to read, analyze, and interpret common scientific and technical journals, documents, etc.
  • Ability to work in a multi-ethnic and multi-cultural environment.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications:

• Experience:
  • 6 years managing a complete telemangement system. Subject matter expert on telecom billing, infrastructure, public safety, reporting, work order processing, service work-flow and database management.
    (Educational environment preferred)
• Knowledge, Skills, & Abilities:
  • Experience in a large complex campus environment with communications systems that comprise a broad range of services including but not limited to, voice, wired and wireless networking, Audio visual, cellular, public safety systems and commercial broadcast television systems.

Work Location:

• Knoxville, TN
• Hybrid

Compensation and Benefits:

• UT market range: MR 14
• Anticipated hiring range: $88,000 to $102,000.00
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before November 11, 2026.

• Resume
• Cover Letter

About The College/Department/Division:

The position will be in the OIT Communications Group. The group is responsible for IT construction on campus with an emphasis on Layer 1 construction, network, Audio Visual and telephony activation and management.