Telecom Observability Engineer
You will join the telecom team and work hands on to monitor and escalate real-time core network or infrastructure issues that could affect customers. You will collaborate with the core engineering team and Level 1/2 customer support escalation groups, working alongside experienced telecom experts. This is a great opportunity to learn all about mobile telecom networks. You will maintain and improve OXIO's network, provide technical support, fault investigation and troubleshooting of all network issues, and keep network performance at optimum levels by ensuring problems are detected and corrected according to agreed KPIs and SLAs.
Responsibilities
- Design and implement comprehensive observability strategies across distributed systems
- Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs
- Develop automated alerting systems with AI-powered anomaly detection
- Create and maintain dashboards for real-time system visibility
- Implement distributed tracing and log aggregation solutions
- Create on-demand dashboards to monitor specific metrics or validate service restoration after failures
- Provide technical support to NOC engineers to analyze and solve issues
- Develop KPIs and other metrics to monitor key aspects of mobile network performance
- Develop and maintain dashboards, alerts, and visualizations to track key performance metrics
- Develop training material related to KPIs and dashboards
- Troubleshoot, document, and assess proper escalation channel and team or group
Requirements
- 10+ years experience working in a telecom environment doing L3 support or similar roles
- Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.)
- Strong knowledge of distributed systems and microservices architecture
- Basic Python / Linux / Bash knowledge
- Experience with cloud platforms (AWS, GCP, Azure)
- Understanding of SLO/SLI/SLA concepts
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficient English written and spoken
- Good understanding of Mobile Networks 2G/3G/4G/5G