Telecommunications Equipment Operator

The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison, WI.

NOTE: This announcement has been extended to close on October 19, 2023. Applicant(s) who previously applied, do not need to re-apply. ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited, to the following: Provides callers with information of routine natures. Receives and directs callers to appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment. Receives telephone trouble call and maintains a trouble log. Operates the internal and external paging system. Maintains, lists and monitors computer generated telephone files. Performs files maintenance work such as updating user names, departments and telephone directories. Sets up, operates and monitors computer system and peripheral equipment. Tests computer and telecommunications equipment for operation. Performs appropriate system maintenance procedures. Performs other related duties as assigned. Work Schedule: Full-Time: Monday-Friday, 8:00am - 4:30pm Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not approved

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.