Telecommunications Manager, Community Technology - Dallas Office

The Telecommunications Manager supports the Community Technology Senior Director in executing the company’s telecommunications strategy across new development and operating communities. The role is responsible for coordinating telecom agreements, provider relationships, and contract administration while serving as a key liaison between internal project teams, telecom attorneys, internet service providers, and onsite teams. The Telecommunications Manager also maintains visibility into the telecom contract portfolio, supports renewals and retrofit initiatives, and monitors regulatory and industry developments that may impact Mill Creek’s telecommunications programs.

Essential Functions/Responsibilities

Assist in creating telecom strategies for Mill Creek Communities, under the direction of the Community Technology Senior Director.

Gather and maintain project data used for telecom revenue models, financial evaluations, and project-specific telecom summaries.

Serve as primary liaison with telecom attorneys, providing information required to prepare agreements, summarize communications between attorneys and Senior Director, and manage weekly project updates.

Review telecom contracts, ensuring business terms and project requirements are accurately reflected in final contracts.

Maintain a comprehensive portfolio-wide tracker of telecommunications agreements, key contract terms, milestones, renewal dates, and project statuses.

Regularly update stakeholders on contract and implementation statuses.

Assist Project Managers by monitoring telecom projects from initiation through implementation, ensuring all stages are completed according to schedule.

Assist project teams with account setup, ordering services, and ensuring that contract requirements are met.

Serve as a telecom contract and provider resource for onsite and project teams, assisting with ISP-related questions, contract requirements, and implementation issues.

Serve as project manager for annual bulk internet retrofit projects at existing communities, managing each project from contracting through implementation and service launch.

Stay informed of FCC rulings and regulations by participating in telecom groups like NMHC/RETTC.

Develop relationships with national providers, both bulk and retail internet products.

Stay updated on regional telecom standards (e.g., revenue sharing, wiring standards, termination clauses.)

Manage contract renewals, renegotiations, and revenue share agreements for operating communities.

Perform tasks from remote locations, as needed.

Education and/or Experience

Bachelor’s Degree or higher or equivalent experience

Proven experience in the areas of telecommunications as defined above

Multifamily residential industry experience preferred

Construction and Engineering industry experience preferred

Skills/Specialized Knowledge

Knowledge of Construction, Multifamily, and Telecommunications

Exceptional interpersonal and relationship management skills

Excellent written and verbal communication skills

Detail oriented with strong analysis skills and problem-solving ability

Ability to relate well to all kinds of people, both inside and outside the organization

Required Licenses

State Driver’s License required for travel

Other Requirements

Must maintain professional appearance
Ability to travel to other MCRT offices, properties, and conferences (~15% travel)

Physical Demands

Ability to sit for extended periods of time

Moderate standing, walking, and lifting

Sustains substantially recurring movement to fingers, hands, and wrists

Pronounced visual activity (near and far) and field of vision

Ability to judge distances and spatial relationships

Mental Functions

Ability to accommodate urgent needs and withstand stressful situations.

Ability to work with minimal to moderate supervision

Work Environment

This position is fully remote and can be performed from a home office within approved work locations.
Travel will be required (up to 15%)

The intent of this job description is to provide a representative summary of the major duties and responsibilities to be performed. It should be noted, therefore, that associates may be requested to perform job related tasks other than those specifically presented in this description.

About the Benefits of joining the Mill Creek Team

Competitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays