TELECOMMUNICATIONS SPECIALIST

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA OC/CE/PACIFIC FIELD COMMAND.

Provides 24/7 network field support for Real-Time Services (including DSN, DRSN, EVoIP, ECVoIP, and VTC) to customers, manages the central coordination for troubleshooting and resolving network trouble calls, and conducts on-site assistance visits.

Performs project management for the installation, fielding, or relocation of DODIN facilities by defining user requirements, developing implementation plans, and providing technical direction to personnel to ensure project goals are accomplished.

Develops and evaluates support policies, agency-level procedures, and system configurations to ensure quality installations, improve system capabilities, and achieve the highest possible customer satisfaction.

Serves as a technical expert and liaison to supported commands, providing advice on DISN and DODIN improvement plans and ensuring customer requirements are addressed in DISA architectural and planning documents

Performs contract task management by developing technical specifications, approving requirements, reviewing costs, and monitoring contractor performance to ensure agency standards are met and work products are acceptable.