Telecommunications Support Analyst (Perth) | Contract

Salary: $700 > $900 p/d

Telecommunications Support Analyst We are seeking an experienced Telecommunications Support Analyst to provide technical and operational support across a large government ICT environment.

This hands-on role involves supporting enterprise telephony systems, mobile devices, telecommunications infrastructure and associated services. You will work closely with internal stakeholders, technical teams and telecommunications providers to ensure reliable service delivery.
Key Responsibilities

• Provide technical support across IP telephony, Cisco, Avaya and Microsoft Teams environments.
• Troubleshoot telecommunications incidents, including call routing, connectivity, mobile devices, SIM cards and hardware faults.
• Manage service requests, provisioning and incident resolution using ServiceNow and telecommunications administration tools.
• Support mobile devices, NBN connections, satellite phones, headsets and related equipment.
• Liaise with telecommunications vendors, including Telstra, Optus and NEC, to coordinate service delivery and issue resolution.
• Manage the end-to-end telecommunications device lifecycle, from procurement and deployment through to maintenance and decommissioning.
• Maintain accurate asset registers, technical documentation and service records.

Skills & Experience

• Demonstrated experience in telecommunications support, preferably within a government or large enterprise environment.
• Strong understanding of IP telephony, call flows and telecommunications infrastructure.
• Hands-on experience supporting Cisco, Avaya and unified communications technologies.
• Familiarity with Cisco Call Manager, Order Express, Microsoft Teams Admin Portal, Bill View and ServiceNow.
• Experience troubleshooting mobile devices, SIM provisioning, NBN services and telecommunications hardware.
• Strong incident management, problem-solving and vendor coordination capabilities.
• Excellent communication, organisational and documentation skills.
• Experience with Telstra, Optus or NEC and CCNA certification will be highly regarded.

About You You are a proactive telecommunications support professional who enjoys resolving technical issues, coordinating service requests and delivering reliable ICT services.
You are comfortable working across multiple technologies, managing competing priorities and engaging with technical teams, vendors and business stakeholders.

Apply now to join a technically diverse environment supporting critical enterprise telecommunications services.