Telecommunications Support Engineer
Posted Updated
– Prestigious position at one of the world’s largest banks
– Stable, long-term projects
– Competitive salary with a B2B contract
– Hybrid work (6 days per month from the office in Cracow)
– Private healthcare and multisport card
– Personal growth and development opportunities with the possibility to rotate between projects
– Referral program and company events
– Convenient parking
Recruitment process: an initial phone screening with our recruiter, followed by two interviews with the hiring managers
Hybrid work: 6 days per month from the office in Cracow
- 6+ years of experience supporting Contact Center / Telecom infrastructure.
- Strong hands-on experience with Genesys Cloud, Genesys Engage, SIP and SBC technologies.
- Experience with Oracle SBC or similar voice infrastructure.
- Good understanding of networking, carrier services and cloud-based contact center solutions.
- Strong troubleshooting, analytical and incident management skills.
- Familiarity with ITIL processes.
- Ability to work independently and collaborate with global technical teams and vendors.
- Very good written and spoken English.