Telecommunicator Supervisor

Position: Telecommunicator Supervisor

Department: Campus Safety

Status: Full-Time

Work Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

Position Summary:

Campbell University Campus Safety is seeking a qualified and dependable individual to serve as Telecommunicator Supervisor. This position is responsible for overseeing the daily operations of the Campus Safety Communications Center, supervising telecommunicators, and ensuring effective emergency and non-emergency communications.

The Telecommunicator Supervisor works closely with the Assistant Director and Director of Campus Safety to maintain efficient communications operations and support the safety and security of the university community.

Essential Duties and Responsibilities:

• Supervise and coordinate the daily activities of Campus Safety telecommunicators.
• Prepare work schedules and coordinate staffing to ensure 24-hour communications coverage.
• Monitor emergency and non-emergency calls and ensure appropriate responses.
• Ensure proper dispatching of Campus Safety personnel and emergency services.
• Train, evaluate, and provide guidance to communications personnel.
• Maintain accurate communications records, logs, and reports.
• Ensure compliance with university and departmental policies and procedures.
• Assist with communications equipment operations, maintenance, and troubleshooting.
• Address personnel concerns and operational issues.
• Coordinate communications procedures during emergencies and special events.
• Work closely with the Assistant Director and Director of Campus Safety to support departmental operations.
• Perform other related duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Two-year associate degree desired.
• Previous experience in emergency communications, dispatching, public safety, or a related field preferred.
• Previous supervisory or leadership experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and decision-making abilities.
• Ability to remain calm and professional during stressful situations and emergencies.
• Proficiency with computers, radio communications, telephone systems, and dispatching equipment.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work effectively with university personnel, students, law enforcement, and emergency responders.

Additional Employment Requirements:

• Successfully complete a required background investigation.
• Successfully complete a physical examination and the required F-1 and F-2 forms.
• Meet all applicable university and departmental employment requirements.
• Obtain and maintain any required certifications or training associated with the position.

Work Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

****As a supervisory position within a 24-hour Campus Safety operation, occasional flexibility in scheduling may be required to address emergencies, staffing needs, special events, or other departmental operational requirements.****