Telehealth Coordinator

The Telehealth Coordinator manages and supports the delivery of virtual healthcare services, ensuring efficient, high-quality care through telehealth platforms. This role serves as a liaison between patients, providers, and administrative teams, facilitating smooth telehealth operations, technology troubleshooting, and compliance with regulatory standards.

Key Responsibilities:

• Coordinate and schedule telehealth appointments for patients and providers.
• Support patients and providers in accessing and using telehealth platforms, including troubleshooting technical issues.
• Ensure telehealth sessions are conducted in compliance with HIPAA, privacy regulations, and organizational policies.
• Maintain accurate records of telehealth visits, including documentation, billing, and reporting.
• Collaborate with clinical and administrative teams to streamline telehealth workflows and optimize patient experience.
• Train staff and providers on telehealth best practices, platform updates, and operational procedures.
• Monitor telehealth metrics, including utilization, patient satisfaction, and technical performance, and report findings to leadership.
• Assist in implementing telehealth policies, procedures, and quality improvement initiatives.
• Stay up-to-date with telehealth technology, regulatory requirements, and industry trends.
• Perform other duties as assigned