Telemarketing Team Leader

SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.

Key Responsibilities

• Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
• Conduct coaching, performance monitoring, and provide guidance to team members
• Handle escalated customer issues and ensure high-quality service delivery
• Develop and implement strategies to improve team performance and productivity
• Monitor key metrics and provide regular reports to management
• Ensure team compliance with company scripts, policies, and quality standards

Requirements

• English is required
• Previous experience in telemarketing with leadership experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to motivate and manage a team in a target-driven environment
• Basic computer skills and familiarity with CRM systems
• Willing to work on-site in the PJ office

What We Offer

• Competitive salary
• Supportive team environment
• Career growth opportunities within a growing organization

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