Telematics Support Specialist

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management (OFAM), Asset and Administrative Management Division (AAM), Mobile Assets Program Management Office (MAPMO) located in Indianapolis, IN or Washington, DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

As a Telematics Support Specialist, you will support the development, implementation, and sustainment of the telematics and bulk fuel programs. You will analyze and evaluate a wide variety of technical and administrative information related to the telematics and bulk fuel programs to support program administration and to identify ways to improve the effectiveness and efficiency of program management. This position starts at a salary of $89,508.00 (GS-12, Step 1) to $116,362.00 (GS-12, Step 10). This position is located within the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities & Asset Management (OFAM), Asset and Administrative Management Division (AAM), Mobile Assets Program Management Office (MAPMO). The purpose of this position is to support the development, implementation, and sustainment of the telematics and bulk fuel programs. MAPMO provides CBP personnel with motor vehicles and fleet management expertise in lifecycle management, fleet oversight, and advocacy. The program office succeeds through the modernization of Agency fleet management practices, employment of performance analytics across program areas, implementation of sustainable efficiency strategies, mitigation of associated risks, policy oversight, and regulatory compliance.? Typical work assignments include: Providing dedicated support to end users of agency telematics and bulk fuel systems nationwide. Using vague or broad guidelines to independently interpret, analyze, and resolve a wide range of issues involving telematics and bulk fuel systems functionality, to unique or unusual technical problems. Compiling, reviewing and analyzing particularly difficult customer questions. Managing tasks related to the telematics and bulk fuel programs independently , such as tasks designed to improve service delivery or enhance customer experience. Collecting, interpreting, and analyzing telematics and bulk fuel data to evaluate data quality; formulate actions to improve data quality; identify program trends; and solve complex problems for the organization (e.g., determining optimal fleet size and composition).

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU