Telephone Banking Sales Technician (Disability Certificate Required)

About the role

Are you looking to make the leap into the financial sector and develop yourself in a constantly growing organization? We are looking for a Telephone Banking Commercial Technician to join a dynamic team in Barcelona. If you have a passion for customer service, an interest in the banking environment, and a desire to obtain officially recognized certifications, this opportunity is for you!

What you'll do

Assist members and customers through various non-face-to-face channels (phone, email, and social media).

Manage and process various financial products and services of the organization.

Resolve incidents and operational inquiries efficiently and with a focus on quality.

Advise and proactively propose new services tailored to customer needs.

What you'll get

Contract: Permanent contract from day one, directly with the banking entity.

Training: Ongoing training plan provided by the company, including preparation for and obtaining official professional certifications (MiFID II, LCCI, etc.).

Compensation and Benefits: Attractive social benefits package and real opportunities for internal professional growth.

How you'll work

Working Hours: Monday to Thursday with a split shift (9:00 AM to 6:00 PM). Alternating Fridays with a continuous shift (8:00 AM to 3:00 PM or 11:00 AM to 6:00 PM).

Requirements

Possession of a disability certificate of 33% or higher (essential).

Education: Higher Degree in Administration and Finance, or a University Degree in Business Administration, Economics, or a related field.

Experience: Previous experience in the banking, insurance, credit, or customer service sector is valued.

Languages: Bilingual proficiency in Spanish and Catalan (oral and written). A B2 level of English is valued.

Profile: Strong commercial aptitude, focus on customer satisfaction, and a clear desire to build a stable career in commercial banking.

Benefits and conditions

Location: Barcelona (La Maquinista area), with excellent public transport connections and easy parking.