Telephone Customer Service Agent

About the role

At our dealership, we believe that the first impression changes everything. We are looking for a positive, resourceful, and spirited person to become the voice of our team.

If you are motivated by human interaction, enjoy resolving doubts with a smile on the phone, and are looking for a stable project in the automotive sector where your energy truly adds value, this is the place for you!

What you'll do

Call handling and filtering: Manage the telephone switchboard cordially, identifying the caller's needs and transferring the call to the appropriate department or taking precise notes of the message.

Appointment management: Schedule and coordinate workshop and maintenance appointments through management software (DMS/CRM), optimizing reception times.

Follow-up and acquisition: Perform appointment confirmation calls, brief after-sales satisfaction surveys, and reactivation/follow-up campaigns for potential customers.

Digital lead management: Respond to initial inquiries channeled via telephone, WhatsApp Business, or web forms from customers interested in new vehicles, used vehicles, or workshop services.

Data recording: Keep the customer and incident database updated in the internal management system.

What we're looking for

Experience: in telephone customer service, reception, contact center, or call center roles (experience in the automotive sector or dealerships is highly valued).

Communication skills: Excellent diction, friendly tone, empathy, active listening, and the ability to resolve complaint situations.

Digital competencies: Fluent handling of office tools (Microsoft Office / Google Workspace) and ease in learning to use CRM and ERP systems in the automotive sector.

Languages: Fluent command of Spanish and Galician (spoken and written).

Profile: Organization, dynamism, quality orientation, and the ability to work in a fast-paced environment.

What you'll get

Job stability: Permanent contract in a consolidated automotive group and leader in Galicia.

Continuous training: Initial training in dealership processes and training in specific brand tools.

Work environment: Integration into a professional, dynamic, and collaborative team at our Oleiros facilities.

Remuneration: Competitive salary in accordance with the collective agreement

How you'll work

Schedule: Monday to Friday from 8:30 to 13:30 and from 15:30 to 18:30