Telephone Operator / Greeter Support Specialist - FT (36)

Position Summary

Under the direction of the Director of Executive Operations, this position serves as the primary point of contact for all incoming telephone communications to Mt. Graham Regional Medical Center. The role is responsible for promptly, accurately, and professionally answering and routing calls to the appropriate departments, providers, or extensions. This position also provides backup coverage for Hospital Greeters as needed to ensure a welcoming and efficient front-of-house experience for patients and visitors.

Required Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Demonstrated ability to communicate clearly and professionally by telephone.
• Strong customer service and interpersonal skills.
• Ability to operate multi-line phone systems and standard office equipment.
• Basic computer proficiency and ability to navigate hospital directories and systems.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to establish and maintain effective working relationships with hospital staff, medical providers, patients, visitors, and the public.
• Professional appearance and demeanor at all times.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to lift, carry, pull, & push 50 pounds.
• Language proficiency in English, with excellent written and verbal fluency.

Preferred Qualifications

• Prior experience as a telephone operator, receptionist, greeter, or customer service representative in a healthcare or service-oriented setting.
• Familiarity with hospital departments, medical terminology, or healthcare operation