Telephone Operator

The Telephone Operator is located within the Health Administration Services service line at the Harry S. Truman Memorial Veterans Hospital in Columbia, MO.

This position is under the Health Administration Service at the Truman VA Medical Center in Columbia, MO. The duties of this position include but are not limited to: The incumbent operates facility's telephone system / switchboard. Receives and connects incoming and outgoing calls. Routes the calls to their proper destination and provides organizational information to callers. Operates the installation paging system and monitors various emergency alarms and takes appropriate actions. Operates facility's telephone system/switchboard. Receives and connects incoming and outgoing calls. Routes the calls to their proper destination and provides telephone and organizational information to callers. Answers or places non-routine telephone calls such as international calls. Interviews incoming caller to determine how to route the call and routes the caller to the appropriate department or service. Operates the installation paging system. Regularly handles a variety of difficult calls, which require personal involvement on the part of the employee, such as threatening, abusive or distraught callers. Initiates a trace with local telephone and police authorities when dealing with threatening calls. Monitors various emergency alarms and takes appropriate action; maintains a log of all calls/incidents; protects the confidentiality of information; involves shift work which may include nights, evenings, weekends, and holidays, and occasionally, overtime. Requires ability to function efficiently under stress and handle numerous tasks simultaneously. Work Schedule: Rotating shift including weekends and holidays; to be discussed during interview process Compressed/Flexible: Not available Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD10528A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.