Telephonic Triage RN
Position Summary:
The Telephonic Triage RN here will be supporting Anthem’s 24/7 Nurseline. This is number members can call at any time to speak with a live nurse and ask questions about potential symptoms and get advice on making the appropriate healthcare decisions. Think of this as a WebMD service for Anthem members where they can speak with a live nurse to ask healthcare related questions.
Major Job Duties:
- Establishes and maintains supportive relationships with callers and their families.
- Performs professional assessment of caller's needs with accurate, concise documentation.
- Conducts thorough symptom assessment of caller's situation using established criteria and protocol.
- Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information.
- Provides caller with appropriate community resources as necessary.
- Refers more complex issues as needed for consultation.
What We Look For:
- Must have clear and active RN license in the state VA
- At least 2 years’ of acute clinical experience
- Ability to speak professionally and compassionately over the phone
- Strong customer service skills
- Proficient with computers and ability to navigate through various systems and document notes from callers
- Must be willing to work 12 hour shifts on weekends and potential overnight hours and holidays
- CANNOT have any time off requests in the first 3 months of tenure
Are you a Registered Nurse in Richmond area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a Fortune 500 company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered “yes” to any of these questions – this is the position for you!
Interested in learning more, contact Hannah Barreta at 321-710-4797.
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