Telephony Architect

Salary: £? - ? per year

• Hands-on experience optimising cloud telephony platforms, rather than only resolving support tickets; ideally across 3–4 platforms such as 8x8, Five9, RingCentral, Gamma, NetSapiens or GoTo
• Alternatively, deep experience with one or two platforms and 6–12 months of experience building and rolling out AI call agents
• A consultative approach and the ability to explain call groups, queues and auto-attendants to non-technical clients
• Comfortable working Monday to Friday, 1pm–10pm UK time; this shift is non-negotiable
• Confidence owning a client implementation from review through to go-live
• Availability at short notice

• Review client telephony platform configurations against the issues that led clients to sign up, such as missed calls, lack of voicemail or no failover, and recommend changes
• Run solution proposal calls with clients and an implementation manager, explaining options clearly to both non-technical and technical audiences
• Configure, test and deploy agreed changes end to end, without handing implementation over to a separate install team
• Build and deploy AI call agents on ElevenLabs, beginning with out-of-hours routing and progressing to in-hours call handling
• Get up to speed alongside our established team of architects, receiving the same training as permanent staff

• AI
• Cloud
• Support
• Architect

More:

Were a fast-growing UK cloud telephony provider deploying new phone systems and AI call agents for clients. This is a contract role expected to last up to six months, with an ASAP start, and were looking for 2–3 contractors. The working hours cover the North American shift. Office attendance three days a week is preferred, though well consider remote work for the right person. This role focuses on configuring and deploying customer platforms rather than providing support alone.

last updated 42 week of 2026