Telephony Engineer - Remote work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Telephony Engineer at BairesDev

As a Telephony Engineer, you will design and maintain enterprise-grade communication systems, focusing on robust telephony infrastructure and contact center platforms. You will ensure high-quality voice and real-time communication services by optimizing network paths and system configurations.

What You'll Do:

- Design and manage production-grade telephony infrastructure.
- Implement and configure CCaaS platforms to meet business needs.
- Develop and optimize complex IVR designs and call routing strategies to enhance user experience.
- Manage Session Border Controllers (SBC) to ensure secure and efficient voice traffic flow.
- Troubleshoot and resolve high-level technical issues within telephony and contact center environments.
- Collaborate with cross-functional teams to integrate telephony solutions with existing internal workflows.

What we are looking for:

- 5+ years of experience in Infrastructure, Telephony, or Systems Engineering.
- Proven expertise in designing and managing telephony infrastructure using SIP, VoIP, and WebRTC protocols.
- Proficiency in implementing and configuring contact center platforms such as Genesys, NICE, Five9, or Twilio.
- Hands-on experience with SBC, call routing, and IVR design for enterprise-grade communication systems.
- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!