Telesales / Counter Sales
Lawsons is the UK’s largest independent supplier of timber, fencing and building materials, with branches and colleagues serving customers across London and the South East. We are recruiting for a Telesales / Counter Sales colleague at AVS Havant to help provide knowledgeable, friendly service to customers by phone and in branch.
Position Overview
We are looking for a confident, customer-focused sales colleague to support customers with product enquiries, quotations and orders. This varied role combines telephone sales with face-to-face counter service. You will build positive customer relationships, help identify the right products for each requirement and work closely with colleagues to support the smooth running of the branch.
Main Responsibilities
Respond to customer enquiries by telephone and in person, providing helpful and accurate product information
Build strong relationships with new and existing customers through professional, responsive service
Identify customer requirements and recommend suitable products, alternatives and solutions
Prepare quotations, process orders and follow up on enquiries and sales opportunities
Accurately enter customer and order details into branch systems and maintain up-to-date records
Check product availability, pricing and delivery information, liaising with colleagues where needed
Support counter sales, including assisting customers with product selection and completing transactions
Help resolve customer questions or issues promptly and refer more complex matters to the appropriate colleague
Work with the branch team to meet service standards and contribute to sales targets
Maintain a professional and welcoming counter area and undertake other reasonable duties to support branch operations
Essential Skills & Experience
Experience in telesales, counter sales, customer service or a similar customer-facing role
Experience with timber, fencing, building materials or a builders’ merchant is essential
Confident telephone manner and clear, professional communication skills
A customer-focused approach and the ability to build positive working relationships
Good listening skills and the ability to understand customer needs and recommend appropriate solutions
Accurate administration skills, including confidence handling orders, quotations and customer information
Basic numeracy and confidence working with prices and product details
Good organisation skills and the ability to manage competing enquiries in a busy environment
A proactive, reliable and team-oriented approach
Willingness to learn about products, systems and branch procedures
Working Hours, Salary & Benefits
⏰ Working hours: Monday–Friday between 07:30–17:00, plus 1 in 2 Saturdays from 08:00–12:00
💎 Salary: £30,175 - £31,000 (depending on experience)
🏖️ Holiday: 25 days’ holiday plus UK Bank Holidays and an additional celebration day
💰 Company pension scheme
❤️ Life Assurance / Death in Service
🎁 My Reward benefits platform, including retail discounts, wellbeing support and Online GP access
🩺 Employee Assistance Programme
📈 Training, development and genuine career progression
🤝 Supportive, team-focused working environment
Why Join AVS Havant?
Join a customer-focused branch team supporting local customers
Enjoy a varied role combining telephone sales and in-branch customer service
Develop your product knowledge and sales skills through training and experience
Be part of a business that values customer service, teamwork and colleague wellbeing
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you enjoy helping customers, communicating confidently and working as part of a team, we would like to hear from you. #MP