Telesales Manager

We’re looking for an experienced Telesales Manager to lead our telesales operations in the Philippines. You will coach a team of telesales agents, drive daily performance, improve conversion rates, and ensure targets are consistently met.

Key Responsibilities

• Lead and manage the day-to-day telesales team to achieve KPIs (leads, conversion, revenue, quality)

• Coach, train, and motivate agents; run performance reviews and improvement plans

• Ensure correct lead handling, call scripts, call recording/QA, and compliance with policies

• Manage daily/weekly reporting and pipeline tracking (CRM hygiene, forecasting accuracy)

• Collaborate with Marketing and Sales to improve lead quality and campaign effectiveness

• Identify process improvements to increase conversion rates and reduce drop-off

• Handle escalations and support closing efforts when required

Requirements

• Proven experience managing a telesales team (preferably B2B)

• Strong understanding of telesales KPIs, lead management, and sales funnels

• Excellent coaching and communication skills

• Comfortable working with targets in a fast-paced environment

• Proficiency with CRM systems and reporting

• Ability to monitor calls and ensure quality and compliance