Telesales Manager

Telesales Manager

Manchester City Centre - 5 days a week in office

We are looking for a confident and highly motivated Telesales Manager to strengthen our

team in the UK. We are growing quickly and have ambitious plans for the coming

years, so we need someone exceptional to help us get there!

What we do at OrderYOYO

We help restaurants succeed online by providing personalised, branded mobile apps,

websites, and tailored marketing. We ensure that small and medium-sized restaurants and

chains aren’t burdened with high commissions and give them control over their success.

Recently, we merged with App Smart, a market leader in shop and POS systems, making us

the European market leader and the biggest restaurant liberator in Europe.

What you’ll be doing

From our office in Manchester, you will lead all telesales activities.

You will be responsible for the performance and development of a team of telesales

executives. We rely on you to motivate and engage the team daily so they can reach their

targets and personal development goals.

We need someone with an inclusive leadership style — supportive, consistent, and

results-driven.

The role

Develop and manage KPIs for the telesales function
Prepare weekly and monthly performance reports
Ensure lead and sales quality meet required standards
Support and guide the team when needed
Conduct one-to-one meetings and help team members achieve their development goals
Recruit and onboard new team members
Organise and promote team initiatives and contribute new ideas
Carry out disciplinary procedures and resolve potential conflicts
Lead and support projects where needed
Provide necessary updates and improvements on projects
Collaborate with colleagues, support the team, and foster a positive work environment and team spirit
Build strong relationships with key stakeholders to ensure a cohesive approach across all functions

Who we are at OrderYOYO

Our company culture comes first. We aim to create a pleasant and safe working

environment where personal growth is supported. At OrderYOYO,, we act as one team and

strive to help others succeed. Our values — Passion, Action, Compassion, One Team —

define us and will be part of your daily work, no matter your role.

What we’re looking for

Experience leading a team in a sales environment
Ability to adapt your approach to the individual needs of team members
Demonstrates honesty and integrity
Passion — adaptable with a can-do attitude; positive, proactive, and energised by working in a fast-paced, ever-changing environment
Action — leads by example and initiates action
Compassion — able to show empathy and provide support when needed
One Team — strong communication skills (written and verbal); able to build strong relationships with your team, stay calm under pressure, and communicate information clearly and logically

What we offer

See also