Telesales Representative (Inquiries)
Description
Telesales Executive - Inbound, Guiseley (Leeds)
Salary: £24,784.50 plus commission (OTE £35,000 per year)
Job Type: Full-time, permanent
Schedule: 37.5 hours per week, office based
The role
As our Inbound Telesales Executive, you’ll be the first voice our customers hear. You’ll handle warm, high-value enquiries from our marketing channels, understand what each customer needs and book them in with one of our field surveyors. There’s no cold calling. Every person you speak to has already shown an interest in Stiltz.
About Stiltz Homelifts
Stiltz Homelifts designs and installs compact homelifts that help people keep living safely and independently in the homes they love. Our customers often contact us at an important moment in their lives. Our sales team makes sure every conversation is helpful, honest and easy.
What you’ll do
Turn inbound enquiries into confirmed appointments for our field sales team
Qualify each customer’s needs so they’re matched with the right field sales representative
Book surveyor appointments, checking diaries and coverage areas to offer the earliest suitable date
Follow up previous and dormant enquiries to uncover renewed interest
Manage a live pipeline of leads and keep everyone moving forward
Offer extended warranty and service packages to existing customers
Keep accurate records in our customer relationship management (CRM) system
Pass any service or technical queries to the right team quickly
What we offer
£24,784.50 basic salary plus commission (OTE of £35,000 per annum)
Uncapped commission
25 days holiday + 8 statutory holidays + 1 additional Birthday day!
Free on-site parking
Enhanced Health Cash Scheme
Health & Wellbeing Benefits
Pension Scheme
Life Assurance
Cycle To Work Scheme
A genuinely supportive working environment
What you’ll bring
Proven experience in telesales, inbound sales or appointment setting within a target-driven, business-to-consumer (B2C) role
Confidence on the phone and the ability to build rapport quickly
A consultative approach to qualifying leads and matching needs to the right solution
Strong organisation skills across diaries, pipelines and follow-ups
Accuracy and care when recording customer information
It would be great if you also have
Experience supporting or working alongside field sales teams
Experience using a CRM system
Ready to apply?
If you’re an experienced telesales professional or appointment setter who enjoys turning warm enquiries into results, apply today with your CV.
Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and will support any adjustments you need during the process.