Teller (32540)

Title: Teller

Department: Retail Branches

Reports To: Teller Supervisor, Branch Sales Manager III

Job Grade: 5

FLSA: Non-Exempt Last Modified: 3-24-2025

It’s a Job … Only better!

At UK Credit Union, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UK Credit Union is the place for you!

Why This Role Matters

As a Teller, you will be the first point of contact for our members, providing essential financial services and support. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization.

What You’ll Do

Transaction Processing & Member Services:

• Provide account services to members in a friendly, professional, accurate, and timely manner.
• Receive, process, and record financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Handle night deposits, cashier’s checks, money orders, and savings bonds.

Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.

Cash Management & Reconciliation:

• Reconcile cash drawers by properly using cash handling equipment, following balancing procedures.
• Securely maintain cash and currency supplies, counting and packaging currency and coins.
• Process excess cash and mutilated currency following standard procedures.

Sales & Relationship Building:

• Identify member needs and cross-sell credit union services, including loans, savings plans, and other financial products.
• Refer members to Financial Services Officers or other specialists for additional product and service recommendations.

Compliance & Operational Support:

• Ensure compliance with internal UK Credit Union policies, procedures, and board-established guidelines.
• Adhere to federal, state, and local banking regulations.
• Maintain confidentiality of member and employee information.
• Assist in resolving member concerns, escalating issues when necessary.