Teller Barnwell, SC

Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.

Summary:

Under the direction of the Branch Manager, Assistant Branch Manager or Front-Line Service Supervisor, creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union both inside and outside the workplace.

Essential Duties and Responsibilities:

• Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.”
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
• Represents the Credit Union in a professional and courteous manner to members and potential members. Provides prompt, efficient, accurate, friendly service in the processing of transactions.
• Responsible for referring, selling and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, employs excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.
• Exhibits a positive can do attitude at all times and provides amazing member service.
• Advises members concerning Credit Union routine services and policies including explaining what the Credit Union is (Credit Union philosophy).
• Educates members on credit union online and mobile banking services that are a convenient method for members to conduct their business, at anytime from anywhere.
• Proofs work as it is posted to improve accuracy and reduce errors. Reconciles all transactions at the end of each day, including balancing all cash and checks.
• Serves as backup and relief for other Tellers at different locations when needed.
• Possesses excellent communication skills including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
• Demonstrates exceptional teamwork and potentially mentor’s new employees.
• May serve as backup for Front Line Service Supervisor as needed.
• Cross-trained in some MSR areas to better assist our members.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities with this position.