Teller/CSR

The purpose of this position is to provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment while providing basic cash receipt and payment services in accordance with the Bank's procedures.

• Receives checks and cash for deposit; verifies amount and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and balances.
• Enters transactions into computer. Gives customer computer generated receipt.
• Place holds on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift.
• Handles cash drawer; ensuring proper control of cash drawer to meet all audit and security policies and procedures.
• Processes customer orders for traveler checks, savings bonds, and cashier checks.
• Accepts loan payments.
• Assist in the daily balancing and processing of ATM
• Assist in the verification of deposits in the night depository.
• Open checking accounts, savings accounts, certificates of deposit, and IRA
• Order checks and deposit tickets.
• Sell bank products and services
• Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of pas due safe deposit boxes
• Follows all policy and procedures as required.
• Communicate with other departments, attend all department meetings, and be an effective team player.
• Answers incoming calls with exceptional customer service and processes customer requests correctly, including account inquires, stop payments, check orders, copies of statements, etc.
• Work closely with support personnel in researching customer request
• Ensure Branch facility is opened and closed according to proper procedures as assigned or needed
• Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
• All other job related duties as assigned.
  
  

Required Qualifications

• High School Diploma or equivalent.
• Successful completion of in-house training program or other approved training program.
• Good interpersonal communication and computer skills.
• Ability to operate standard office equipment such as adding machines and typewriter.