Teller
JOB
PURPOSE
To provide
excellent service by processing customers transactions in a quick, correct, and
efficient manner according to specified procedures and to develop enduring and
rewarding relationships with customers by effectively selling LPB solutions to
meet the needs/aspirations of the customer. Provide a face-to-face customer
service.
DUTIES
AND RESPONSIBILITIES
· Accepts deposits and makes withdrawals
for the customers.
· Daily balancing of all cash holdings.
· Actions daily Tellers balancing
reports.
· Reports suspicious transactions,
discrepancies and any other irregularities observed.
· Always observes and adheres to safety
and security measures.
· Identifies and utilises opportunities to increase
market share.
· Applies product knowledge to achieve sales results.
· Generates leads.
· Readiness to serve customers and look professional when the branch
opens.
· Provides customers with solutions and alternatives to satisfy
their needs and wants (cross sell/up-sell).
· Provides customers with all information required to make an
informed decision.
· Helps customers understand how best to use the bought solutions.
· Serves customers promptly & efficiently.
· Provides proper and correct product information to customers.
· Engages with the customers
in a professional and respectful manner as specified in the service standards.
· Probes to understand
customers’ needs and expectations.
· Processes customers’
requests in an efficient and effective manner to avoid mistakes.
· Attends to customer
complaints, ensures that they are resolved timely and to the satisfaction of
the customer.
· Builds and maintains
enduring and rewarding relationships with customers.
· Observes and practices LPB
values.
· Treats customer information
with necessary confidentiality.
· Advises customers on how to
keep their money safe to avoid mugging.
· Adheres to LPB Policies and Procedures.
· Executes activities within risk and compliance requirements.
· Error free capturing of transactions.
Requirements
EDUCATIONAL
REQUIREMENTS AND EXPERIENCE
· Degree or Diploma in any Business-related
qualification.
· 1-2 years’ experience.
GENERAL
KNOWLEDGE, SKILLS AND ABILITIES
· Good communication skills.
· Cash handling skills.
· Customer service skills.
· Integrity and honesty.