Teller - Part Time

Position Summary: The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements.

Key Responsibilities:

Customer Transactions:

• Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows.
• Process customer deposits and withdrawals (including night bags) in accordance with established procedures.
• Receive loan, mortgage, and club payments.
• Cash checks and sell money orders and Treasurer’s checks.
• Assist customers with safe deposit box access.
• Comply with all Bank and branch policies and procedures related to customer transactions.
• Refer complex questions or problems to the Front Line Manager or Supervisor.

Transaction Accuracy & Compliance:

• Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures.
• Maintain daily work in good order and ensure proper documentation.
• Comply with all Federal and State banking regulations.
• Adhere to all Bank and branch operating and security policies and procedures.
• Meet or exceed established objectives and performance standards for teller functions

Product Knowledge & Customer Support:

• Maintain knowledge of current Kennebec Savings Bank (KSB) products and services.
• Actively utilize Bank products and services to better understand features and benefits.
• Communicate product knowledge effectively to customers and prospective customers.
• Engage customers in conversation to identify “cues and clues” to determine needs.
• Respond to customer inquiries and evaluate their financial needs.
• Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate.

Branch Support:

• Perform additional branch functions as assigned to meet customer service or operational needs.
• Provide support at other branch locations as required.

Community & Public Relations:

• Actively participate in community organizations and events.
• Represent the Bank professionally within the community.

Other Duties:

• Demonstrate reliable attendance and punctuality.
• Work at other Bank branches as needed for customer service, operational, or training purposes.
• Attend and participate in Bank meetings.
• Attend internal and external training to improve job-related skills and knowledge.
• Understand and fully comply with Kennebec Savings Bank’s Core Values.
• Perform other duties as required.