Teller
- Balances cash drawer, vault/recycler and ATM daily and reports discrepancies to Head Teller/Branch Manager as necessary
- Processes after hour deposit drop, mailed deposits and/or loan payments; assists customers with safe deposit box entry
- Accepts cash for deposit and reduces risk by verifying amounts and testing for evidence of counterfeiting
- Accepts checks for deposit and reduces risk by examining and verifying for proper endorsement and/or evidence of counterfeiting while ensuring the checks are properly negotiable
- Cashes checks and processes withdrawal requests after verification of account ownership, appropriate signatures and/or customer balances
- Counts and packages currency ensuring amounts do not exceed regulatory and/or branch limits; ships out mutilated currency
- Inventories official checks, debit card plastics and redeems E/EE bonds
- Participates monthly in teller alarm and security device testing procedures
- Prepares and reviews CTR’s, SAR’s, MIL’s, Counterfeit Money Report, Branch Cash Balance and Transaction Totals Report, and distributes to Head Teller/Operations
- Processes credit card cash advances and County Property Tax payments
- Processes daily teller work through branch/teller capture, ensuring all account information is accurate, all transactions balance and the end of the day file is received by core processor
- Maintains Daily Branch Checklist, Security Log and Key Box Log to ensure branch security and compliance
- Provides excellent customer service including, recommendation, promotion and selling of appropriate bank products and services. Gathers information needed to efficiently process transactions and requests.
- Maintains a well-developed, working knowledge of bank products and services through self-motivation, seminars and in-house training
- Consistently meets or exceeds deposit and referral and goals as set by management
- Ensures work stations are neat, free of confidential information and properly stocked with forms and supplies
- Promotes the Bank’s products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity
- Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time
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College degree or equivalent professional experience preferred
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Minimum of one-year teller experience preferred
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Ability to keep branch security codes, keys and combinations secure and confidential
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Must be flexible with regards to schedule fluctuations
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Excellent customer service skills required
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Previous sales experience essential
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Knowledge of banking products and services
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Good general math and cash handling skills
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Ability to communicate effectively through speaking, writing and listening
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Strong organizational and prioritization skills
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Good Microsoft Office skills
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Demonstrate a commitment to accuracy and quality while meeting deadlines
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Maintain a professional image with public interaction
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Ability to work Monday – Friday 8:00 a.m. - 5:00 p.m. and Saturdays – 8:00 a.m. – 12:00 p.m.; Workdays (including Saturdays) and hours may vary based on home branch or other branch needs.