Teller Specialist

*This opportunity is Part-Time, Monday through Friday, 20-25 hours per week**

SCOPE

You are responsible for providing an AMAZING customer experience to Profinium customers. You help the organization to provide service to our customers & deepen existing customer relationships by taking care of their day-to-day banking transactions. You play an important role in delivering an AMAZING client experience!

ACCOUNTABILITIES

Customer Service - 95%

• You provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner.
• You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, you may provide official checks & help customers with other transaction services.
• You refer customers to other Relationship Bankers who can assist with their more advanced account needs. This includes checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, etc.
• You provide a high level of customer service & are knowledgeable of the bank products offered, allowing you to understand & service the customer’s needs.
• You ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits.
• You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy.
• You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions.

Other - 5%

• You have a basic understanding of the compliance function.
• As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities.
• You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior.