Temenos Application Production Support (Agency Contract)

About the client: A Reputed Bank.

Role Summary:

Provide production support and application management for Private Banking systems including Temenos, Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard, and OneStart.

Key Responsibilities:

• Provide first-line production support for incidents, service requests, and user queries within SLA.
• Perform issue analysis, troubleshooting, root cause investigation, and incident management through closure.
• Coordinate with business users, technology teams, and vendors to resolve production issues.
• Support Incident, Problem, Change, and Release Management processes in an ITIL-driven environment.
• Monitor and maintain application stability, availability, and performance.
• Validate application fixes and enhancements before production deployment.
• Prepare incident reports, impact assessments, and stakeholder communications.
• Support application releases, infrastructure upgrades, Disaster Recovery (DR), and Business Continuity Management (BCM) activities.
• Analyze recurring incidents and recommend preventive and continuous improvement measures.

Requirements

• Degree in Computer Science, Engineering, or related discipline.
• Minimum 6 years of relevant experience in application support within a financial institution.
• Experience in Supporting Temenos TripleA and Odyssey suite of products.
• Strong Unix/Linux administration and troubleshooting skills.
• Experience in Perl/Shell scripting.
• Database knowledge in Oracle, MSSQL, and Sybase.
• Experience with BMC Control-M Scheduler.
• Good experience in Private Banking / Wealth Management operations.

Interested candidates, who wish to apply for the above position, please send in your resume to Mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

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