Temp Customer Care Associate (English and Arabic Speaker)
Who are we?
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the Role:
- 6 months contract
- Office and home based
- 5-day work per week (Monday to Sunday)
- Fluent Arabic and English Speaker is a MUST
Responsibilities:
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements
- Minimum 3 years relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- Fluent Arabic and English. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
This position is based in Dubai.
Benefits
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
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