Temp P/T Retreat Center Host Couple - Hope Restored, AZ

The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family’s Retreat Centers, ensuring that each guest is welcomed and cared for during their stay by responding to any needs and concerns guests may have. The Host Couple is an active and critical member of the Hospitality Team, serving as the primary provider of non-therapeutic care and connection between the guests and the Retreat Center staff.

Essential Duties/Responsibilities:

Is present for arrival on Sunday or Wednesday calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc.
Is in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfast
Is present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest. Is present at the close of intensives – praying with the guests and offering encouragement as they depart
Greets every person by name and makes conversation, prays for and with the guests
Ensures common areas are arranged appropriately and items are put away from the night before
Responds to any conflicts with guests ensuring that safety is top priority
Facilitates and maintains communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guest
Performs light maintenance and cleaning needs for the week, as needed

Other Duties/Responsibilities:

May perform additional maintenance and cleaning including sweeping, emptying trash, watering plants inside and outside, changing and charging batteries, replenishing supplies, and laundry, as needed
When temperature is below 40 degrees, starts fires in various fireplaces at specified times
Performs other duties as assigned

Managerial Breadth/Scope of Job:

None

Working Environment/Physical Activities:

Stays for specified number of nights in lodging on property
Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Able to easily build rapport with guests
Peacemaker, compassionate, decisive, caring, approachable, welcoming, personable, hospitable, teachable, flexible, and has the heart of a servant

Knowledge/Experience:

High school plus additional courses equivalent to one year of college
1-3 years of related experience

Skills, Abilities and Special Talents/Gifts:

Requires highest level of independent judgment and decision-making abilities
Willingness to be available at odd hours (i.e., nighttime, weekends) to help with guests needs
Ability to communicate effectively (written and verbal)
Ability to resolve conflict, disagreements, and misunderstandings
Discretion in handling confidential/sensitive information
Aptitude for handling unique interpersonal situations
Ability to handle emergencies

Pay Range: $16.20 to $18.28 /h

Application Materials Required: Cover Letter, Resume/CV
*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

Sick Time
Bookstore Discount
Fitness Center

Posting date: February 2024
Unposting date: ongoing*
Posting contact email: job@fotf.org

*Employer accepts applications on an ongoing basis.