Temporary Customer Service Specialist

Are you organized, detail-oriented, and someone who enjoys helping people navigate processes and find answers? In this temporary role, you’ll provide administrative and technical support while serving as an important point of contact for residents, customers, County staff, and other agencies. Your work will help keep daily operations moving—from answering questions and maintaining records to processing permits, service requests, work orders, and inspections.

You’ll assist customers with service requests, inspection requests, and other department services by reviewing information for accuracy and completeness, entering and updating records, and providing required documentation. You’ll also create and research service requests and work orders, schedule inspections, communicate information to field staff, and keep customers informed about the status of their requests and next steps.

In addition to technical support, you’ll perform a variety of administrative responsibilities, including answering and directing calls, greeting visitors, preparing correspondence and reports, maintaining databases and files, processing mail, and other office functions. You may also help maintain official records, compile data, and support department projects and activities.

Customer service is at the heart of this position. Whether you’re helping someone by responding to a service request or complaint, coordinating an inspection, or assisting a coworker, you’ll provide clear information and help connect customers with the resources they need.

If you’re comfortable balancing multiple priorities, enjoy problem-solving, and take pride in providing accurate, friendly, and responsive service, this is an opportunity to play an important role in supporting both department operations and the community we serve.

Preferred Education and Experience:
An equivalent combination of relevant training, education and experience:

• High school diploma or equivalent
• Experience in clerical or administrative work, preferably in an office setting

You’re organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced office environment. You have experience with modern administrative practices and are proficient in Microsoft Word, Excel, PowerPoint, data entry, and other job-related software and office technology.

You communicate clearly and professionally, both verbally and in writing, and can prepare correspondence, reports, and other business documents with accuracy. Strong analytical, research, and problem-solving skills help you work independently, meet deadlines, maintain accurate records, and handle routine administrative responsibilities with minimal supervision.

You exercise sound judgment and discretion when applying policies and procedures and approach new challenges with resourcefulness and professionalism. You’re customer-focused and able to provide helpful guidance to coworkers and the public while building positive working relationships with employees, leadership, service providers, and community members.

Above all, you’re dependable, adaptable, and ready to contribute wherever needed to help keep the team organized and operations running smoothly.

PHYSICAL DEMANDS
Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions. Dependent upon position assignment, may occasionally lift 10 to 25 pounds.

WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment.

RISK/SAFETY CONDITIONS
The position requires no exposure or risk related to physical and/or mental health and safety.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Charlotte County is an Affirmative Action, ADA and Equal Opportunity Employer. Women, minorities, and persons with disabilities are encouraged to apply. As a veterans' preference employer, certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans’ preference, receive preference and priority in employment and are encouraged to apply. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.

All positions with Charlotte County may be subject to drug testing in accordance with the Drug-Free Workplace Program and/or County policy.