Temporary IT Technician
Summary
Provide on-site IT support for employees, troubleshoot hardware/software issues, manage network systems, and maintain hosted services for a 6-month contract in Bethesda, MD.
Brivo is seeking a Temporary IT Technician (6 month contract) for our Bethesda, Maryland location. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems.
- Coordinate, diagnose and troubleshoot incoming employee tickets
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access
- Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel
- Supports and maintains effective relationships with users
- Track inventory of all IT-related hardware and software
- Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN
- Support of hosted/SaaS ERP, Voip, Email, File sharing, etc
- Communicate to management when IT requirements dictate new purchases
- Implement and maintain internal systems/applications
- Manage physical and logical access to facility systems and applications
- Manage wordpress
- Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services
- Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms
- Working knowledge of wireless technology
- In depth knowledge of hardware and software
- Excellent interpersonal skills with a passion for delivering exemplary customer service
- Ability to take direction, working well with both in a team and alone
- Excellent communication skills, both verbal and written
- Demonstrate self-confidence, energy, and enthusiasm in a professional manner