Temporary Promotor(a) - Mobile Health

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

This position will report to the Community Health Services Director/Clinic Administrator. The Promotor(a) will work collaborative with the Mobile Health and La Familia Community Health Center team members, including Chief Medical Officer, Registered Nurse, LNV/Care Coordinator, Front Desk staff, Medical Assistant, Eligibility Coordinator and La Familia Behavioral Health Dept staff and Community partners as appropriate.

The Promotor(a) de Salud supports community outreach, health education, patient navigation, and engagement activities for the Mobile Health Program and Community Health Center. Working as a trusted community liaison, the Promotor(a) helps individuals and families access preventive health services, health insurance, and community resources while promoting continuity of care.

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

This is a temporary position (until December 2026) – weekend availability is required.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Community Outreach

• Conduct outreach within neighborhoods, schools, community organizations, and other community settings in Alameda County.
• Promote mobile health clinics and Community Health Center services.
• Recruit participants for health education and screening events.
• Build trusting relationships with community members.
• Leverage existing and form new partnerships to represent cross-sections of participants throughout the county.
• Develop relevant, culturally appropriate, semi-structured, and qualitative questions with focus on participant experience accessing or receiving county services.

Health Education

• Provide culturally appropriate health education on preventive care, immunizations, chronic disease prevention, and healthy lifestyles.
• Distribute educational materials and promote available health services.

Patient Navigation

• Assist individuals with scheduling appointments and accessing healthcare services.
• Support referrals to medical, dental, behavioral health, and community resources.
• Conduct reminder and follow-up calls.
• Help reduce barriers to care, including transportation and language needs.
• Provide timely, thoughtful, evidenced-based, trauma-informed, culturally responsive responses to participants and all partners.
• Provide social service and benefit enrollment referrals (including housing, Social Security Disability benefits, CalFresh, etc.) and follow up to ensure referral utilization, with an emphasis on reducing stressors and barriers to regular, reliable care.

Mobile Health Support

• Assist with mobile clinic setup, patient flow, registration support, and community engagement.
• Collaborate with nurses, providers, Registration staff, Eligibility Specialists, and CHWs to ensure efficient operations.

Documentation

• Document outreach activities, referrals, and follow-up services.
• Submit required documentation within the 48 hour standard timeframe
• Maintain confidentiality and comply with HIPAA requirements.
• Participate in team meetings and required training.

Other

• Attend training and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.