Tenant Relations Supervisor

• Manage, monitor, and resolve tenant complaints across multiple channels (Tenant Access, Email, WhatsApp) to ensure timely closure.
  
• Distribute official notices and circulars, ensuring all tenants understand and comply with estate regulations.
  
• Act as the primary point of contact to build strong relationships, understand tenant needs, and enhance overall satisfaction and trust.
  
• Serve as an effective liaison between tenants and internal departments, as well as external parties and government authorities.
  
• Oversee tenant activities and coordinate corrective actions in case of non-compliance, operational issues, or environmental concerns.
  
• Maintain, update, and manage accurate, well-organized tenant databases and contact lists.
  
• Prepare regular reports for management on site visit findings, coordination updates, and the status of tenant issue resolution.
  

Requirements

• Bachelor’s degree in any major, preferably in Civil Engineering/Architecture, Communications/PR, or Economics/Management.
  
• Minimum 2 years of relevant experience in tenant, property/estate management.
  
• Ability to read and interpret site plans, working drawings, and building layouts (proficiency in AutoCAD is a plus).
  
• Capable of coordinating, monitoring, and supervising tenant construction and fit-out activities.
  
• Able to communicate and collaborate effectively with internal teams, contractors, tenants, government agencies, and consultants.
  
• Detail-oriented and proactive, with the ability to conduct regular site visits and ensure all tenant operations adhere to community or estate rules.
  
• Strong communication, negotiation, coordination, and problem-solving skills.
  
• Willing to be placed in Karawang, West Java
  

Benefits

• Salary
  
• Meal Allowance
  
• Transport Allowance
  
• Medical Reimbursement
  
• Shuttle Bus from Jakarta to Karawang​