Terminal Business Analyst

Role & responsibilities

• Engage with terminal operators, planners, marine teams, commercial teams, finance, engineering, HSSE and IT to understand existing processes and business requirements.
• Lead workshops and interviews to capture functional and non-functional requirements.
• Document As-Is and To-Be processes, identifying inefficiencies, control weaknesses and automation opportunities.
• Produce Business Requirements Documents (BRDs), functional requirements, user stories, process maps, acceptance criteria and traceability matrices.
• Challenge requirements constructively to distinguish genuine business needs from existing working practices.
• Translate operational requirements into specifications that software vendors, developers and system integrators can implement.
• Maintain requirements traceability from initial business need through configuration, testing and deployment.

Business Understanding

Develop detailed understanding and requirements across:

• Tank inventory and stock management
• Product receipt, storage, transfer and dispatch
• Marine receipt and discharge
• Berth and jetty operations
• Road loading
• Vessel Management System
• Business intelligence/reporting solutions
• Manage Testing
• Develop test scenarios and test cases from approved business requirements.
• Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Manage requirements defects and work with vendors/IT teams through resolution.
• Support operational readiness, cutover and go-live.
• Assist with user training, work instructions and SOP updates.
• Provide structured support through hypercare and transition into BAU.

Preferred candidate profile

Essential

• 5+ years' experience as a Business Analyst, Systems Analyst or Functional Analyst.
• Strong experience capturing and documenting complex business requirements.
• Experience with process mapping and business process improvement.
• Strong workshop facilitation and stakeholder-management skills.
• Experience supporting enterprise-system implementations.
• Experience with SIT/UAT, defect management and requirements traceability.
• Strong analytical and problem-solving capability.
• Ability to communicate effectively between operational teams and technical specialists.
• Good understanding of data structures, system integrations and reporting.

Highly Desirable

• Experience within oil & gas, fuel storage, terminals, petrochemicals, refining, bulk liquids or energy logistics.
• Knowledge of terminal inventory and product movement processes.
• Experience implementing or supporting an Oil Terminal Management System.
• Experience integrating business systems with SCADA, PLC, tank gauging or metering systems.
• Understanding of inventory reconciliation, product gains/losses and mass balance.
• Experience with Power BI or equivalent analytics/reporting platforms.

Qualifications

Preferred:

• Degree or equivalent experience in Business, Engineering, Information Systems, Computer Science, Supply Chain or a related discipline.
• Agile/Scrum or project-delivery certification would be beneficial.

Key Competencies

The successful candidate should demonstrate:

• Operational mindset: Understands how systems affect a 24x7 terminal operation.
• Analytical thinking: Can break complex operational processes into clear requirements.
• Process orientation: Connects end-to-end processes rather than analysing systems in isolation.
• Stakeholder management: Comfortable dealing with operators, engineers, finance, commercial teams, senior management and technology suppliers.
• Attention to detail: Particularly important for inventory, movements, interfaces and billing.
• Safety awareness: Recognises that operational changes in an oil terminal can have safety and compliance consequences.
• Commercial awareness: Understands how operational transactions ultimately affect customer service, invoicing, cost and revenue.