Terminal Support Engineer
What We Offer
A Terminal Support Engineer is responsible for all the Terminal-related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware or software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.
WHAT WILL YOU DO?
WHAT SHOULD YOU HAVE?
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
A Terminal Support Engineer is responsible for all the Terminal-related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware or software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.
WHAT WILL YOU DO?
- Installing and maintaining Point of Sale systems, software, and interfaces
- Liaising with suppliers and coordinating activities with support partners and vendors.
- Creating operating manuals, checklists, and training manuals / materials.
- Championing daily operational coordination between customers, internal IT, and specialist departments (including operational emergencies).
- Solving hardware, software, network, and communication problems in POS systems and related applications
- Organizing mass rollouts of terminal software, administration, creating and updating tickets
- Proactive monitoring of terminal health and issues, and raising them with the vendors and merchants as required.
- TMS (Terminal Management System) ownership and support.
Adhoc Tasks
- Perform other official work as instructed by the immediate supervisor/manager.
- Recommend and proactively implement opportunities for increased departmental efficiency
- Extend work hours when needed.
WHAT SHOULD YOU HAVE?
- At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
- Experience in application support, release and incident management.
- Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
- Great communication skills.
- Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues.
- Verifone and MX51 experience is desired.
- Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+