Test Administrator (Shinjuku, Japan) (24750)

Job Description – Test Center Administrator

Description: As a Test Centre Administrator, you will play a critical role in delivering a secure, professional, and welcoming testing experience for candidates. Working onsite at a Pearson Professional Centre, you’ll ensure exams are administered accurately and fairly, following strict operational and security standards. This is an ideal opportunity if you enjoy customer-facing work, value integrity, and are comfortable working in a structured, detail-driven environment with flexible hours, including weekends.

Key Outcomes & Responsibilities

Test Centre Operations

• Ensure all testing equipment and workstations are fully operational and free from unauthorized materials.
• Monitor and manage daily system transmissions, including test result uploads and exam downloads.
• Partner with technical support teams to troubleshoot and resolve technical issues promptly.
• Maintain a clean, orderly, and compliant test centre environment.

Candidate Experience & Customer Service

• Prepare for daily test rosters, including arrangements for candidates requiring special accommodations.
• Greet candidates, verify identification, and clearly explain test procedures.

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• Support candidates through check-in, secure storage of personal belongings, and test start procedures.
• Monitor exams to ensure compliance with policies and address candidate questions before the timed exam begins.
• Accurately record, escalate, and document any incidents, irregularities, or discrepancies.
• Print and provide test results upon completion of exams.

Quality, Security & Continuous Improvement

• Adhere strictly to Pearson Professional Centre quality, security, and integrity standards.
• Proactively identify opportunities to improve processes, procedures, or candidate experience and share feedback with the wider team.

Skills & Capabilities

Core Competencies

• Strong attention to detail
• Customer-focused mindset
• Clear written and verbal communication
• Problem-solving and sound judgment
• Organization and time management
• High ethical standards and integrity

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Knowledge, Skills & Experience

• At least 1 year of customer service experience
• Experience in a testing or regulated environment is strongly preferred
• Proficiency with Microsoft Office and Windows applications
• Ability to work independently and manage competing priorities
• Comfortable handling moderate levels of pressure in a structured environment
• Confident using standard office equipment and computer systems

Certifications & Compliance

• Completion of Pearson Professional Centres Test Administrator certification is required
• Annual re-certification must be successfully maintained

Work Environment & Flexibility

• Onsite role in a quiet, secure testing environment
• Flexibility to work Monday to Sunday, including weekends, based on test schedules
• Ability to remain alert and focused for extended periods