Test Center Administrator (Taiwan)
Pearson VUE () is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Taipei.
Working Arrangements
Initially a 12-month casual role
Working hours are not fixed and will vary, Monday - Friday 7:00am - 9:30pm and Saturday 7:00am - 7:30pm
Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.
Flexible approach to working is essential as opening hours can vary according to business need.
Hour rate at NT$245.00/hour.
Role
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Key Responsibilities
Provide a high level of customer service
Prepare equipment and test environment per company procedures to deliver testing
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
Explain the test process to candidates and deal with other queries as required
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Experience
Fluent in communicating in English, both verbal and written, as well as Chinese.
Good face-to-face communication skills with experience in a customer facing role
Ability to work with procedures and policy
Strong attention to detail
PC literate
Ability to deal with conflict and work under pressure.
Pearson VUE（www.pearsonvue.com）是全球首位使用電腦测试的先鋒，在全球180多个国家設有最全面，最安全的專業考試中心。
Pearson VUE提供了良好的职場工作環境，目前台北專業考試中心團隊正在招聘數名考试行政人员。
工作需求狀態:
• 為期12個月的兼職工作。
• 工作時間是排班制、需輪班，週一至週五上午7:00至下午9:30，週六上午7:00至下午7:30。
• 輪班工作表會提前2至4週告知您的工作時間和班次。
• 因為營業時間可能因業務需求而異，須能配合彈性上班。
工作職責:
執行考試中的管理和監考; 包括理解、遵守所有審查過程的政策和程序。 對考生展現並提供高水平的客服態度。
主要工作項目:
• 提供高水平的客戶服務。
• 按照公司規定做好執行考試前應有的準備工作。
• 根據Pearson VUE和客戶規定的程序報到考生（包括證件的驗證）。
• 向考生解釋考場規則、過程，及處理其他相關查詢。
• 確保考試進行中的完整性和安全性，維護
試監控的標準。
工作要求條件:
• 流利的中、英語文能力，包括聽、說、讀、寫中等以上。
• 良好的溝通技巧、能力，具有客服工作經驗尤佳。
• 能夠徹底遵守公司的政策和程序。
• 工作細心、認真。
• 熟悉電腦操作。
• 抗壓性強。