Test Governance and Operations Manager
Salary: $8,000 – $9,000 per month
Key Responsibilities:
ODC Strategy & Governance
• Support the execution of Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.
• Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
Supplier Risk & Third-Party Management
• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• Maintain supplier governance records, assessment documentation, and risk registers.
• Support periodic reviews of supplier compliance with policies, standards, and contractual obligations.
Business Continuity & Operational Resilience
• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.
Stakeholder & Vendor Management
• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.
Skills
Offshore Delivery Centre (ODC) Strategy & Governance
Third-Party Risk Management & Supplier Governance
Business Continuity Management (BCM) & Operational Resilience