Test Technical Support Engineer
About the role
This role involves supporting product development and delivery through testing, customer technical support, and training. You will work with development and R&D teams to ensure product quality and customer success.
Key responsibilities
Assist the development team in testing project products, including test case programming, execution, white/black box testing, analysis of test results, submission of test reports and defect tracking
Provide daily technical services to customers and solve technical problems encountered in product use
Provide technical training to customers and guide them to correctly select product processes and procedures
Assist the R&D team with project implementation, daily maintenance tasks and other work assigned by the leader
About you
Full-time public bachelor degree, major in computer, Internet of Things, or Software engineering
Knowledge of automation test, safety test, function test, performance test or modern test tools
Experience with SQLServer/MySQL and other relational database systems
Good communication skills and teamwork ability
Fluent in Mandarin and English
Based in Shanghai or Kaohsiung