【Thailand Office】IT Supervisor

【Role Summary】This position serves as the frontline lead for IT systems and technical infrastructure for the Thailand branch. You will act as a pivotal figure ensuring the successful localization and stable operation of Taiwan HQ’s standardized systems. The primary focus is the deployment, integration, and maintenance of operational systems (ERP, POS, HRIS, CRM, and Access Control) for physical clubhouses in Thailand based on HQ standards.

【Key Responsibilities】
1. Clubhouse Setup & Deployment: Execute IT setup, acceptance testing (UAT), and go-live for all sites according to HQ standards.
2. Low-Voltage & Infrastructure: Coordinate floor plan reviews for network, power, and CCTV while managing ISP applications and Site VPN/SD-WAN deployment.
3. Network & Wi-Fi: Oversee AP placement, heatmap planning, and network isolation for guests and staff.
4. System Implementation: Responsible for the localized deployment and testing of core systems including POS peripherals, ERP, and HRIS.
5. Operations & Helpdesk: Provide L1/L2 user support, rapid troubleshooting for network or POS failures, and manage IT assets/spare parts.
6. Information Security: Implement HQ-defined security policies, endpoint deployment, and routine maintenance.
7. Documentation: Maintain Site Runbooks, asset inventories, and standardized cabling records.

【Core Requirements】
1. Professional Experience: 3-5+ years in corporate IT operations or new site deployment (Retail, Chain Store, or Fitness industry preferred).
2. Network Infrastructure: Proficient in $L2/L3$ networking (Switching, Routing, VLAN, VPN) and network health diagnostics.
3. System Knowledge: Familiarity with Windows Server/AD, Virtualization, and Backup/Restore procedures.
4. Store Systems: Hands-on experience maintaining POS, Access Control, and Payment Terminals.
5. Soft Skills: Strong sense of responsibility, excellent documentation skills, and the ability to work flexible hours during go-live periods.
6. Language: Proficiency in Chinese and English for HQ communication.

【Working Model】
1. Location: Bangkok, Thailand (Support and maintenance at various store locations required).
2. Flexibility: High flexibility in working hours required based on project progress and collaboration with Taiwan HQ.
3. Reporting Line: Reports to Thailand GM (Admin) and Taiwan HQ IT Head (Tech).