The Coral Hotel Manager

Main Duties & Responsibilities:

• Lead Front Office operations to deliver exceptional guest service and satisfaction.
• Support daily hotel operations and act on behalf of the Front Office Manager when required.
• Resolve escalated guest concerns and ensure timely service recovery.
• Monitor lobby operations and guest flow to maintain a seamless arrival and departure experience.
• Coordinate with internal departments to ensure effective communication and service delivery.
• Oversee guest emergency response and incident management.
• Assist with recruiting, training, coaching, and developing team members.
• Conduct team briefings and monitor performance against service standards.
• Maintain operational logs and communicate key updates to leadership.
• Ensure cleanliness, safety, and maintenance standards are consistently upheld.
• Support group arrivals, special events, and high-occupancy periods.
• Promote employee engagement, recognition, and accountability.
• Ensure compliance with company policies, procedures, and safety standards.
• Perform other duties as assigned to support operational needs.
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

Required Qualifications:

• Bachelor's degree in Hospitality Management, Business Management, or a related field.
• Minimum two years of management experience in hospitality or a customer service-focused environment.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• Proficiency in Microsoft Office applications and property management systems.
• CPR and AED certification preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and decision-making skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Why Join Atlantis?

At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an active environment, enjoy helping others, and are committed to excellence, we encourage you to apply.