The Landing Family Shelter - Client Care Coordinator

Program Overview:

CAMBA’s The Kensington Family Shelter is funded by the New York City Department
of Homeless Services and offers families a supportive, structured therapeutic, safe,
and drug-free facility. It provides comprehensive case management services to 64
families who are in a transitional residence program for homeless families. The five story
facility has 4 floors plus a basement with rooms of various sizes, common areas
and provides on-site security and social services.

Position Overview:

The person filling this position is expected, under general supervision, to: (1) provide
individual and/or group counseling services to assist clients and their families to
achieve healthy relationships, emotional stability, personal development and/or
adjustment; and, (2) counsel clients regarding issues such as: abusive behavior, family
dynamics, healthy personal choices, substance abuse, mental and physical
health/trauma related issues; including the following:
What Does

What Does a/the Client Care Coordinator/Social Worker Do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Assist clients in completing all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients' families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of the initial Independent Living Plan (ILP), including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of family to arrange medical, psychiatric, educational and other tests/examinations that may disclose causes of client’s difficulties and indicate remedial measures; advocacy efforts must be documented.
• Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in client's life to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document contact with client/family via progress notes in CARES within 48 hours of interaction.
• Periodically reassess clients and update services plans and goals to reflect current status.
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May reach out and market the program internally to the shelter community in order to recruit clients.
• Tasks may be modified, expanded and/or assigned over a period of time.

What Are the Results Expected to Be Achieved:

The person filling this position is responsible for achieving the following results:

Outputs:

• 50 families will be provided services annually.
• 100% of biopsychosocial will be completed for each family annually.
• 100% of eligible families will receive referrals to mental health services annually.
• 100% of eligible families will receive referrals to substance abuse services annually.
• At least 1 on-site client group will be facilitated weekly.
• At least 5 linkage agreements will be established monthly.

Performance Targets:

• 50% of referred families will participate in linked services (i.e., mental health, substance abuse, etc.) annually.
• 75% of all eligible families with children will successfully transition to stable, permanent housing annually.