Therapy Care Coordinator

Therapy Care Coordinator

Location: Des Moines, IA (Des Moines Metro)

Hours: 8-5pm onsite

Are you a self-driven organizer ready to play a pivotal role in a patient’s healing journey? Join Iowa Ortho as a Therapy Care Coordinator—the bridge between diagnosis and recovery—and drive patient success within a collaborative team offering 160 hours of PTO, competitive benefits, and real room to grow.

Role Overview

The Therapy Care Coordinator (TCC) is a team member who serves as the primary liaison for physical and occupational therapy orders. In this role, you will help patients navigate their care options, drive clinic capture rates, and deliver exceptional service from the moment a physician prescribes therapy through the duration of their treatment.

Key Responsibilities

• Patient Engagement: Welcome patients with therapy orders, tour facilities, introduce therapy staff, and coordinate scheduling for inbound and outbound appointments within 48 hours.
• Care Coordination: Oversee the therapy script queue, verify insurance benefits/authorizations, manage reminder calls, and send clinical documentation (POCs, re-evaluations, progress notes) to referring physicians.
• Analytics & Support: Track daily, weekly, and monthly clinic metrics, maintain internal tracking systems, and assist with department operations and FOTO administration.
• Cross-Departmental Collaboration: Work closely with physical therapists, clinical staff, patient access, and billing teams to ensure smooth transitions and continuous care quality.