Therapy Clinic Manager

Position Summary & Objectives

The Clinic Manager will direct the day-to-day operations of their specific therapy clinic. This position is 70% clinical and 30% administrative. The manager is expected to work closely with physical (PT) and occupational (CHT (Certified Hand Therapist) therapy (OT) staff, other clinic managers, clinicians, and administrative staff. The manager is responsible for cultivating and maintaining a positive culture where therapy providers are encouraged to progress both clinically and professionally. This position will have a direct influence on the clinic's ability to meet productivity standards and ensure healthy revenue. Clinic managers will ensure the implementation of high-quality physical/occupational therapy services for patients and caregivers. Clinic managers will adhere to the practice standards per the principles and practices of PT, OT and Orthopedic Physicians Alaska policies and procedures. This position reports directly to the Director of Therapy Services.

Essential Functions

1. Assist Therapy Services Director in monitoring productivity and revenue for their individual clinic
2. Provides daily operation expiration of therapy clinic; includes supervision of all personnel, maintaining clinic schedules, maintaining all supplies and equipment.
3. Completes quarterly coaching conversations (QCC) with all staff to provide feedback, mentoring and corrective action when needed.
4. Serves as an advisor to the Therapy Services Director for compensation reviews.
5. CME (Continuing Medical Education) approval
6. Review courses, ensure direct effect either on patient care or professional growth with direct impact to OPA operations
7. Work with HR to coordinate on-boarding new providers, ensure laptop, desk, schedule is built, added to FOTO (Focus on Therapeutic Outcomes)
8. Point of contact for all clinic and staff issues
9. Managing PTO and ensure a minimum of two staff are available for all scheduled clinic times.
10. Ensure schedules are current in NextGen
11. If provider decreases hours, generate a new contract to reflect new hours (work with HR)
12. Approve all blocked time
13. Coordinate with facilities management; requesting and signing off on equipment repairs
14. Front desk training and advisement
15. Monitor, order, organize supplies/linens to included laundering the clinic's linen (if necessary)
16. Ensure staff provide only medically necessary care based on evidenced based evaluation, treatment, and management of patients to include chart audits to confirm compliance.
17. Complete all required documentation (pre-certification, physician reports, daily notes, and charges) appropriate and in a timely fashion to meet facility, physician, and payer deadlines (seventy-two-hour standard to complete documentation)
18. Maintain open and respectful communication with co-workers, physicians, patients, family members, and third-party payors.
19. Attend and/or participate in department meetings as directed by Director of Therapy services.
20. Supervise staff, aides, and students (as needed).
21. Keep therapy area clean, neat, and presentable in appearance.
22. Perform other duties as assigned by Director of Therapy Services.

Competency

Knowledge

1. Strong organizational skills, time management and planning skills.
2. General understanding of outpatient orthopedic practice

Skills

1. Leadership skills sufficient to direct and supervise staff in delivering quality patient care.
2. Skill in effective interpersonal communication.
3. Skill in effective written and verbal communication.
4. Effective clinical problem-solving skills.
5. Effective communication skills for accurate, concise, and organized oral and written presentations of information to patients and staff.
6. Computer skills for effective management of patient records, management reports and billing.

Abilities

1. Ability to work effectively within a team concept
2. Ability to set expectations with stakeholders and communicate intent.
3. Ability to effectively interact with patients.
4. Ability to work independently and prioritize effectively.

Physical Demands

1. Ability to lift patients using proper biomechanical lifting techniques frequently throughout the workday/shift; must be able to easily lift fifty (50) pounds dead weight alone.
2. Ability to walk, bend, stand and reach consistently during the workday/shift.
3. Visual acuity (near and distant) sufficient to evaluate, diagnose and monitor patient needs and to maintain accurate records, recognize people and provide directions.
4. Ability to speak and hear sufficiently to understand and give directions.
5. Ability to push wheeled equipment through the facility and within the community.
6. Possess fine motor skills for legible and accurate writing reports, charting, scheduling daily correspondence and presentations, either manually or through dictation equipment.
7. Possesses fine motor skills for the effective and efficient handling of diagnostic or therapeutic equipment.

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, high-low desk, etc.

Work Environment

The position is in a well-lighted, well-ventilated clinical therapy environment. Will have a standard high-low desk and ergonomic chair provided

Education / Experience / Licenses / Certifications

Required

1. Graduate of a Commission on Accreditation in Physical Therapy (PT) Education (CAPTE) certified program in physical therapy or physical therapy assistant (PTA), or Accreditation Council for Occupational Therapy Education (ACOTE®) certified occupational therapy (OT) or occupational therapy assistant (COTA) program.
2. Minimum three years’ experience as an Orthopedic PT, PTA, OT or COTA.
3. Licensed in Alaska and in good standing to practice as a PT, PTA, OT Or COTA.
4. Desire to grow and develop professionally within OrthoAlaska

FLSA Classification

Exempt

Position Type & Expected Work Hours

This is a full-time position. Work hours are typically sometime between Monday through Friday, 8:00 a.m. to 5:00 p.m., or other approved hours between 6 a.m. and 8 p.m. Occasional extended work hours may be required as business needs demand.

Reports to

Director Therapy Services

Supervisory Responsibilities

Will be responsible for daily clinical and staff operations designated to their clinic. See essential function section above.

Travel Requirements

Travel not expected.

Remote Work

N/A

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee who holds this position. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.