Therapy Coordinator

This position is a full time, non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.

Responsibilities

• Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
• Assist in getting verification and authorization for therapy benefits and treatments
• Assist with patient order management and answering the phone
• Submit charges for rehab services
• Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
• Completing patient paperwork and submission for DMEs
• Be efficient and competent in completing the necessary rehab reports
• Respond and address clinical tasking needs
• Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
• Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines

Requirements

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Preferred

• NextGen Software experience.

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.