Therapy Support Specialist

SCHEDULING

• Creating accounts and verify demographic/ adding and editing when needed
• Taking phone calls and walk ins for scheduling
• Creating cases for therapy NextGen
• Appropriately documenting in patient EHR
• Verify orders and schedule with appropriate therapist
• Forward medical concern to the appropriate department
• Making and taking phone calls
• Checking voicemails
• Monitoring therapist schedules
• Notify appropriate staff to obtain authorization
• Various reports and clerical duties
• Verifying covered benefits for select insurances
• Working with scheduling department to coordinate care

RECEPTION

• Greet patient upon arrival to therapy
• Verify all demographics and edit as needed
• Obtain all required signatures and paperwork upon arrival
• Enter new insurance
• Copy insurance card to be scanned into patients records
• Obtain all required signatures and paperwork upon arrival
• Various reports and clerical duties
• Collecting co pays and payment on account
• Making and taking phone calls
• Checking voicemails and returning calls
• Notifying appropriate staff upon patient arrival
• Entering prior authorizations
• Condition for upcoming appointments

This position requires experience working with patient scheduling and/or reception in a medical office environment. Therapy experience preferred.