Thredbo Guest Services Outdoor Host
Our Guest Services team are our frontline Daymakers and the first point of contact for our guests, providing support across the resort through helpful information, product assistance and exceptional customer service. They enhance the guest journey both in the village and on the mountain, offering guidance at lifts, creating memorable experiences and delivering expert adventures for those wanting to explore beyond the resort into Kosciuszko National Park.
Within all roles it is a requirement to provide excellent communication skills as well as a positive attitude. Whilst tourism-based customer service experience is a bonus it is not essential.
Outdoor Hosts
Outdoor Hosts are the face of the guest experience at Thredbo. Combining outstanding customer service with practical problem-solving, they help guests navigate the resort, answer questions, provide support and create memorable experiences. No two days are the same, and every interaction is an opportunity to make someone's day.
This casual position is ideal for someone seeking a second job, weekend work or flexible part-time hours. Shifts are primarily rostered on weekends, public holidays, special events and peak holiday periods, with additional opportunities available throughout the year.
Skills & Experience
Strong customer service and interpersonal skills, with the ability to engage confidently with a diverse range of guests.
Positive, professional and proactive approach to guest interactions.
Comfortable working in a dynamic outdoor environment where priorities can change quickly.
Summer Guides
Provide a safe, informative, fun, and engaging hiking experience across the landscapes of Kosciuszko National Park. All guides will need to be able to operate autonomously in remote and semi-remote environments being able to comfortably problem solve, manage groups of people and maintain a sensitive attitude towards all demographics and views. You should be of a confident, knowledgeable nature when delivering interpretive information. Your enthusiasm for the environment and consciousness for conservation will support the delivery of ‘leave no trace’ ethics and will uphold all that the advanced eco-tourism certification values. We want you to share your passion for the outdoors and environment with others.
Skills & Experience
Current First Aid - ‘Provide First Aid’ HLTAID003
Guiding Experience
Group leading experience
Small group management
Familiarity with Australian Alps
Current NSW ‘Working with Children Check’
Full Driver’s License
Experience in a tourism-based customer service role
Ability to work without immediate accessible supervision.
About Thredbo
Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, the country’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.
Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.
Benefits & Perks
Incredible team member discounts from your first day on-the-job like:
Thredbo staff pass with access to the mountain, leisure centre and more.
Discounts across food & beverage and retail outlets.
Discounted lessons, adventures, and rental packages.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company.
How to Apply?
In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.
Be sure to upload any relevant certificates or licences to your application.
We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.
At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.